Non-government organisation access to interpreting services

Community, individual and older people funded services

The department has continued to meet the requirements of the Queensland Language Services Policy by facilitating non-government organisations (NGOs) to have access to interpreter services to support vulnerable Queenslanders.

The department is invoiced directly under an arrangement with Translating and Interpreting Service (TIS) National. This reduces the administrative burden of NGOs paying up-front for interpreting costs.

This arrangement covers funded services under the following investment specifications:

  • community
  • individuals
  • older people

To be eligible, an NGO must have applied for and been provided a unique TIS Code by the department.

If you are a new NGO delivering services and require a unique TIS Code, please contact the department by emailing

For further information regarding this process, please refer to the fact sheet.

Translating and Interpreting Service (TIS National) also have information available on their website about their services and the online booking system.

Disability, Seniors and Carers

NGOs funded under the departments can also access interpreting services through Support with Interpreting, Translating and Communication (SWITC). Managed by Deaf Services Queensland, SWITC assists funded NGOs to provide appropriate service responses to Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds (including South Sea Islanders) and people who are hearing impaired and/or visually impaired.

Information about the initiative can be found on the SWITC website.

Funded NGOs can:

Other agencies

Please refer to the relevant Queensland Government agency websites for specific information pertaining to interpreter costs.