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  3. Emergency and support services

Emergency and support services

If an older person is in clear and present danger of harm, call triple zero (000).

Services are available across Queensland to provide social support and legal advice to people who have experienced elder abuse.

Call 1300 063 232 to access support and advice services at these locations:

  • Bundaberg
  • Gladstone
  • Gold Coast
  • Mackay
  • Rockhampton
  • Sunshine Coast.

Office of the Public Guardian

1300 653 187 (Monday to Friday, 9am to 5pm, local call cost)

The Office of the Public Guardian is able to investigate allegations of abuse, exploitation and neglect of older people with impaired decision-making capacity to determine if their decision-making arrangements are adequate and appropriate, or whether a decision-maker needs to be appointed or replaced.

Public Trustee

The Public Trustee provides a range of services to Queenslanders including will making, enduring powers of attorney, executor and financial administration services at 15 offices across the state. To make an appointment, visit the Public Trustee website or call 1300 360 044.

Other confidential advice and support services

Elder Abuse Helpline

Free, anonymous and confidential assistance, 9am–5pm, Monday to Friday

This helpline is funded by the Queensland Government and operated by UnitingCare Community.

An experienced and trained operator will talk to you about your concerns and provide referrals to the relevant support services.

In an emergency, call triple zero (000).

Other support services