HSQF news and updates

6 April 2022

Self-Assessable Organisations only

Human Service Quality Framework (HSQF) Quality document Version 8.0 and User Guide – Self-Assessable Version 4.0

For organisations in-scope of HSQF self-assessment, the Quality Framework V8.0 (PDF, 5.3 MB) Quality Framework V8.0 (DOCX, 2.8 MB) and the Quality Framework - Version Control Register and Log of Changes (PDF, 83 KB) Quality Framework - Version Control Register and Log of Changes (DOCX, 27 KB) is available on the HSQF website. 

The updated HSQF User Guide - Self-assessable organisations version 4.0 (PDF, 3.4 MB) HSQF User Guide - Self-assessable organisations version 4.0 (DOCX, 373 KB), which is accompanied by the Version Control Register and Log of Changes (PDF, 145 KB) Version Control Register and Log of Changes (DOCX, 37 KB) detailing what changes have been made from the previous version, is now available on the HSQF website. 

These updates have also been reflected in the self-assessment workbooks (PDF, 1.8 MB) self-assessment workbooks (DOCX, 247 KB) self-assessment workbooks (XLSX, 93 KB), as relevant.

Organisations in-scope of self-assessment should review the updated documents and use the new self-assessment resources when completing their next self-assessment.

All previous versions of these resources have been moved to the Previous versions page.

14 December 2021

Human Service Quality Framework (HSQF) Quality document Version 8.0 and User Guide – Certification Version 8.1

Further to advice in October 2021:

The Quality Framework V8.0 (PDF, 5.3 MB) Quality Framework V8.0 (DOCX, 2.8 MB) and the Quality Framework - Version Control Register and Log of Changes (PDF, 83 KB) Quality Framework - Version Control Register and Log of Changes (DOCX, 27 KB) are available on the HSQF website.  These are now also accompanied by Word versions.

For organisations in-scope of HSQF certification, a number of necessary changes have been made to the previously published User Guide – Certification Version 8.0, with the new Version 8.1 HSQF User Guide - Certification V8.1 (PDF, 4.5 MB) HSQF User Guide - Certification V8.1 (DOCX, 3.5 MB) and the updated Version Control Register and Log of Changes (PDF, 512 KB) Version Control Register and Log of Changes (DOCX, 71 KB) available on the HSQF website.  These are also accompanied by Word versions. 

The key updates made in User Guide – Certification Version 8.1 (full details in the Version Control Register and Log of Changes) are:

  • Indicator 1.7 - Deletion of requirement in DFV section under Women’s Shelters (Temporary Supported Accommodation – Immediate)”
  • Indicator 2.1 - Deletion of requirement: “Perpetrator Intervention Programs – Approved intervention programs (counselling and group program)”
  • Some layout and formatting changes
  • Update to publication date for Version 8.1.

For the purposes of printing, please note the updates have impacted the following page numbers in the User Guide Version 8.1 document:  pages 35, 36, 37, 38, 39, 42, 79, 80, 81, 88 and 89.

The Version Control Register and Log of Changes (PDF, 512 KB) Version Control Register and Log of Changes (DOCX, 71 KB) has also been updated with:

  •  The changes outlined above.
  • Addition of “purpose of document”, advice around significant changes references and highlighting of where significant changes are within the log document, to help with ease of location.
  • Update to some footnote numbers.

The Self-assessment workbook for certification organisations (PDF, 1.8 MB) Self-assessment workbook for certification organisations (DOCX, 247 KB) Self-assessment workbook for certification organisations (XLSX, 93 KB) has been updated to align with HSQF User Guide – Certification Version 8.1 (PDF, 4.5 MB) HSQF User Guide – Certification Version 8.1 (DOCX, 3.5 MB). The document is provided in a Word and PDF version for use by organisations.

 Please advise relevant personnel of these updated documents.

Changes occurring to one-off financial contributions

For some organisations, changes are occurring to one-off financial contributions (grants) for HSQF audit costs from 1 July 2022.

Information about this is available in the updated HSQF Quality Certification Costs (PDF, 200 KB) HSQF Quality Certification Costs (DOCX, 431 KB) factsheet.

Machinery of government (MoG) changes

In line with MoG changes, the HSQF Team is now located within the Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships (DSDSATSIP). 

The HSQF team continues to administer the HSQF for organisations funded to deliver human services under service agreements, or other specified arrangements, with the following Queensland Government departments:

  • Department of Children, Youth Justice and Multicultural Affairs (DCYJMA)
  • Department of Communities, Housing and Digital Economy (DCHDE)
  • Department of Justice and Attorney-General (DJAG)
  • Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships (DSDSATSIP).

In addition, HSQF applies to:

  • Organisations funded to deliver child protection placement services in-scope of licensing under an Individualised Placement and Support Agreement (IPSA).
  • Disability services delivered directly by DSDSATSIP.
  • Organisations that have been advised by Queensland Health they can use HSQF certification to meet quality requirements for the Queensland Health services in scope of HSQF.