Our policies

This class of information in our publication scheme provides information about protocols for delivering our functions and responsibilities.

Published informationSummary

Camera Surveillance Systems and Privacy (PDF)

This document provides information about how the department handles personal information it collects via surveillance camera systems deployed in a number of its facilities.

Complaints management policy and procedure

The Complaints Management Policy sets out the responsibilities relating to complaints management.

Copyright statement

The Queensland Government's Copyright statement on the use of its copyrighted material.

Human Services Quality Framework

The Human Services Quality Framework is the quality system for funded service providers.

Protocols for consultation and negotiation with Aboriginal peoples and Torres Strait Islander peoples

Guides to assist in consultations with Queensland Aboriginal and Torres Strait Islander peoples, groups and/or communities.

Public Interest Disclosures Policy (PDF, 385 KB)

The department is dedicated to promoting the public interest by facilitating disclosures of wrongdoing and ensuring that public interest disclosures are correctly assessed, appropriately and thoroughly investigated, and dealt with in accordance with the Public Interest Disclosure Act 2010, ensuring suitable protection from reprisal action against a person making a disclosure.

Waste Reduction & Recycling Plan

The Waste Reduction and Recycling Plan 2018-2021 sets the department’s waste management direction and implementation, for the period 1 July 2018 to 30 June 2021.