We are committed to effective complaints management and will deal with all complaints against our actions, decisions or officers’ conduct in a responsive, confidential and fair manner. Complaints can be made regarding a range of issues, including:
We may disclose your personal information to other agencies or third parties for the purpose of responding to or managing your complaint, or for evaluation purposes. Your personal information will be handled in accordance with the Information Privacy Act 2009 (Qld). Find out more about our privacy policy.
You can raise a complaint about us or a funded service provider through our complaints management process below. You can find out more by reading our Complaints Management Policy Complaints Management Policy and Complaints Information Booklet - Easy Read as well as the fact sheets at the bottom of this page.
Once we’ve received your complaint, the departmental officer managing your complaint will keep you informed on its progress and any action taken. On completion of the complaint process, the departmental officer will take note of how your complaint was managed and whether you are satisfied with the outcome.
If you are unhappy with how we have handled your complaint, you can request that our Complaints and Advice Unit conduct an internal review. If following this review you are still unhappy with the outcome, you can contact the Queensland Ombudsman to request an independent review by phoning them on 1800 068 908 or sending an email.
While every attempt will be made to resolve your complaint, sometimes we might not be the most appropriate agency to help you. Other key complaint resolution contacts are:
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We are required to publish departmental complaints data under the Public Service Act 2008.
For all general enquiries, contact our department offices.